Refund policy
Return & Refund Policy
Last Updated: September 2026
Returns
We want you to be satisfied with your purchase. If you receive a defective, damaged, or incorrect item, please contact us within 30 days of delivery.
Eligibility for Returns
- Item must be unused and in its original condition.
- Item must be returned in the original packaging.
- Proof of purchase or order confirmation is required.
- Items damaged due to misuse are not eligible for return.
Non-Returnable Items
- Used or damaged products caused by customer misuse.
- Items marked as final sale.
- Gift cards and promotional items.
Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund. Approved refunds will be issued to your original payment method within 5–10 business days.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us immediately with your order number and clear photos of the product.
Exchanges
We replace items only if they are defective, damaged, or incorrectly delivered.
Shipping Costs
Return shipping costs may be the responsibility of the customer unless the item received was defective, damaged, or incorrect.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Raere Support
Email: Hello@raere.com
Phone: +91 7034204460